FAQ’s

Do you need to meet my dog before they stay at Metro Dog?

Yes. We do an assessment for every dog before they are accepted for any service in the center. The assessment costs $35. We want to make sure your dog is going to have a happy, healthy experience staying with us. Metro Dog is not a kennel experience. Learn more about becoming a client. Metro Dog’s home services team will do a complimentary meet and greet at your home if you are looking to book overnight pet sitting or drop in visits.

Can I take a tour of your center before applying?

Absolutely! We think a part of what comforts and soothes you when your dog is with us is being able to visualize them in our spaces. The tour is for people only, so please leave your dog at home. Tours only happen on Sundays from 4-5pm (non-holiday weekends). While we don’t make reservations for the tour, we encourage you to email and confirm the tour is happening on the Sunday you want to come. They can be canceled on occasion. They are always canceled on holiday weekends.

What vaccines do you require?

We require Rabies, DHP, Bordetella, and Canine Influenza (CIV). We accept annual titer test results for Rabies and DHP. Please see our Vaccine Policy to learn more about these vaccines. Waivers for required vaccines will be considered on a case-by-case basis, and must be supported with a veterinarian letter explaining the need for the waiver.

Does my dog need to be spayed or neutered to come to Metro Dog?

Yes, all dogs must be spayed or neutered by 6 months to use services in the center. Home Services clients do not need to be spayed or neutered. Because dogs in the center are in social company throughout the day, behavior change associated with the presence of hormone production beyond 6 months, as well as accidental pregnancy, are our primary concerns.

Males: Between 6 and 7 months of age, hormone levels increase dramatically and can cause behavior change. Metro Dog requires the unneutered puppy to stop attending programs in our center until neuter is complete and testosterone has dropped once behavior change is observed. The behavior of the neutered males in our care can also change as they no longer accept the unneutered male as a puppy. They can target the unneutered male with more harsh corrections, mounting behaviors, and general intolerance. It takes a full month for testosterone to drop after the neuter is done before the newly neutered male can return to daycare. If owners choose to delay neutering, our Home Services division may be able to provide in-home care for the dog. Contact todd@metrodog.com to explore the possibility of this option.

Females: Accidental pregnancy and behavior change in the dogs in our center due to the scent of a female in heat are concerns. Metro Dog can never have a female in estrus in our center. All females are required to be spayed by 6 months to avoid entering a heat cycle while in our care. If an early heat cycle occurs, owners understand and agree that Metro Dog will be unable to continue to offer care. Owners will immediately make alternate arrangements for the care of their dog and have her leave the center. If owners fail to do this, it is understood and agreed that Metro Dog will transfer the dog to an alternate care program off our premises and the owner will pay the charges incurred.

On a case-by-case basis, Metro Dog may extend the timeline for spay or neuter. This must be discussed directly with Metro Dog’s owners. No other staff member is authorized to make special agreements regarding our spay and neuter policy.

Do I bring my dog’s food with them to Metro Dog?

We prefer it if you do! Feeding owner provided breakfast and dinner is included while dogs are boarding.We can provide day care dogs owner provided breakfast, lunch, or dinner service for a meal service fee of $3. (It takes time and staffing to pull dogs from their scheduled activities for meal time.) We also have House kibble, wet, and raw food for $2-$7 a meal based on food choice and quantity.

What do you mean by ‘social’?

This is not a kennel. We allow dogs to be social while in daycare and boarding. Dogs in our social program are in social company 24 hours a day. Your dog will have play times and rest times with other dogs and be housed with other dogs at bedtime. Boarding is like sleep-away camp when you were a child. Day care is like day camp you attended when school was out.

What happens if my pet gets sick or is injured while at Metro Dog?

While in our care, we will make sure that your dog receives the necessary veterinary attention. We contact you or your emergency contact immediately if there is any medical issue. Please read our policy on pet health and veterinary visits on our House Rules page.

What kind of cleansers do you use at the center?

For all dogs areas, we use Clean Break Disinfectant – a neutral Ph, non-toxic (to mammals) biodegradable cleanser with a veterinary formula to kill the bacteria and viruses that commonly affect dogs. We also use Wee Away– a live-enzyme solution to consume organic solids that cause odors. For laundry, dishes and counters, we use earth-friendly soaps.

Can my dog receive training while staying at Metro Dog?

We can combine training sessions while your dog is staying here for daycare or boarding. A great option for families with little time!

Do you have webcams at Metro Dog?

No. We have 7 different play yards and over dozens of suites and rooms. There are too many areas to try to cover with live cameras.