Holiday Reservation and Cancellation Policy
Metro Dog’s Holiday Policy is in effect for all services provided between November 19-25, and December 21-January 2.
Valid credit card information is required to confirm/hold a reservation. If the card is invalid, we will attempt to reach you but may release your reservation (if we have a waiting list) if not promptly resolved.
Early check-outs will be charged in full for the original reservation. Over-stays are charged an additional $10/night above the standard rate. Your card will be charged in full for the board or day care 14 days before the service begins. If you have credit on account, payment will be taken from there. If you want to buy a Metro Dollar package, please tell us at the time of your reservation. Metro Dollar packages are prepaid and cannot be purchased the day of check-in or the day prepayment is taken.
If within 14 days of the first day of your board, you forfeit 50% of the prepayment with the other 50% put on your Metro Dog account to be used for future services. There are no refunds to credit cards within the 14-day period. Cancellations prior to the 14-day period are refunded in full in whatever form you choose. Should you shorten your dog’s stay within the 14-day period or check out early, the difference in price is non-refundable.
Minimum boarding reservation during the holiday period is 2 nights for the following dates: November 21-23 and December 23-26. The lobby will be closed on Thanksgiving and Christmas Day. After-hours prices are in effect and pickup/drop-off must be scheduled in advance.
We intend to honor all reservation requests; however, Metro Dog will make changes if necessary for the safety and well-being of your dog and all dogs in our care and charge you for the program that best meets the needs of your dog.
For updates about how your dog is doing during a stay, email firstname.lastname@example.org and put your dog’s name in the subject line as phone calls may not be returned promptly.