Metro Dog Home
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it takes a village to raise a pet

 

 

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what makes us different?
our menu of services
day care
boarding
training and classes
grooming
etail
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house calls
overnight pet sits
above and beyond
what makes us DIFFERENT?
1.

We do it all.
Metro Dog is proud to be the Bay Area’s first COMPLETE pet care provider! Everything you and your pet could need are right here under one roof: boarding, day care, training and classes, grooming, a complete community resource center for pet owners, and a divine retail store.

But you can also count on Metro Dog’s standards of care for services outside our walls and in your home and neighborhood. We provide dog walking, pet sitting, and drop in visits as well.

Combining the various services which your dog requires saves you money – by purchasing one of our Metro Dollar packages, your dollar becomes mightier.

2.

We are always open.

We are always open. Period.

That means 24/7, 365 Days A Year, with round-the-clock supervision. Our doors are open from 6am –9pm daily, for your convenience. And for the real night owls and red-eye regulars, we are proud to offer late night pick-ups and drop-offs by appointment at no additional charge. How’s that for service!

3.

We offer mighty Metro Dollar packages.

Metro Dollars offer you a way to get more might out of each dollar you spend at Metro Dog. Our prepaid Metro Dollar Memberships offer the most savings and flexibility for your money. Metro Dollars do not expire and can be used for boarding, day care, classes, retail purchases, grooming, dog walking, house calls, and pet sitting services. They are good for every service Metro Dog offers.

4.

We are green (to the extreme!)

  1. We only buy, sell and use green products.
  2. Our Center is on a filtered water system.
  3. Our construction materials are sustainable, non-polluting, and whenever possible purchased from a reuse company.
  4. We are the only Green Certified Pet Care Center in the East Bay Area.
  5. Our poop lights up the night. Coming in 2008, our fecal waste will be turned into methane fuel.
5.

We are socially responsible.

  1. We buy products that are fair trade*
  2. We support local businesses and artisans.
  3. We donate money to great organizations.
  4. We purchase green products and actively contribute to decreasing landfill contributions through reuse.

*Disclaimer: We always choose products with environmental sustainability and social responsibility in mind. At this time, there are few quality pet products made within this philosophy. We have made some painful compromises in order to supply our pet friends with what they need. If you know of a great maker that is green and socially responsible, please tell us about them!

6.

We are a positive reinforcement center.

We believe that positive methods of training and handling are the best practices in working with our guests. We do not use negative consequences or behavior suppression to manage the animals in our care. We use positive redirection and train our staff to maintain a healthy relationship of boundaries and positive management.

All class presenters and dog handlers at Metro Dog ascribe to a positive reinforcement philosophy.

7.

We are organized around your dog's individual needs.

Metro Dog is designed around your pet’s needs, and your pet’s needs will vary according to age, size, and sociability. We offer seven different zones for maximum comfort, safety, and fun: active adults, small dogs, tweenies, puppies, old hounds, special needs dogs, and coming in 2008, cats. We also provide a unique private boarding program for dogs that cannot be in social settings.

8.

We prioritize your dog's health.

When we designed the Metro Dog Center, we took every opportunity to ensure the well being of our guests. Metro Dog does not cut corners! We offer:

- filtered water
- cushioned rubber floors
- 24 hour supervision
- regular rotation between play time in our seven yards (indoor and outdoor) and rest time (in our comfortable pet accommodations), to mimic a dog’s natural rhythms.
- Fresh air,  sunshine, and wood chips on the ground in our outdoor play areas create a comfortable and healthy environment for your pup.
- Overhead radiant heat and air circulation in all indoor areas.
- We require all dog’s maintain current vaccinations for rabies, bordatella, and DHP.
- We require all dog’s be treated for external parasites (fleas & ticks).

9.

We are your community hub.

Housed within Metro Dog, the Metro Dog Community Resource Center Library is well stocked with books, DVDs, and an internet research terminal. Couches, study stations, and free fair-trade coffee invite you to sit and stay a while. We also provide recommendations for alternative care providers and local resources for everything from greening your home to a macrobiotic diet for your pet. The Community Resource Library will open in early 2008.

And because you can never get too much education about your beloved pet, we also offer the Virtual Resource Center so you can surf at home or from your office! Subscribe to our blog for monthly news of interest.

3117 Pierce Street, Richmond, CA > map • 6am – 9pm (after hours by appt)
phone: 510. 524. DOGS(3647) • fax: 510. 526. 1367 • info@metrodog.com

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