For all services:

1. All intake assessments are done at Open Enrollment. All canine guests for day care and overnight boarding must pass an intake evaluation.  
        The evaluation consists of the following:
        •  We will determine whether your dog has the appropriate social skills to be a good member of our canine community.
        •  We will assess your dog’s stress level when they are asked to spend time resting in one of our suites. All dogs have rest time during the social day.
        •  We will provide guardians a complete tour of the Center
        •  We will provide a thorough understanding of our daily program and our philosophy for working with dogs.
        •  We will complete all paperwork.

2. At drop off, all dogs will be given a head to tail physical exam. All dogs must appear healthy (not coughing, clear eyes, no runny noses) and free of external parasites ( fleas, mites or ticks) when they check in. Any dog appearing sick or with external parasites will not be accepted for services. Any apparent injuries or wounds will be evaluated and discussed to determine if the dog should have restrictions in social groups.

3. All dogs must be current with required vaccines.

4. Emergency veterinary services are not available onsite. We will transport your pet to your vet or the local veterinary hospital. You will be responsible for all charges including a 15% service fee (based upon total cost of the vet bill) to Metro Dog to cover transportation and wait time.

5. Payment is due at drop off for all services. Your 20 Visit or Metro Dollar card will be run at drop off, no exceptions. If you don't have it with you upon dropping off your dog, you must pay for services at the drop in rate. We do not accept dogs without payment.

For day care services:

Pick Up and Drop off can be done anytime between 6am and 9pm without an appointment for existing clients. Between 6am and 7am the doors are locked and there is a phone number on the red and gold service door to call a staff person to let you in.

For boarding services:

Boarding is charged by the night, regardless of the time you drop off.  We strongly encourage you to drop off early in the day so your dog has a full day of activities at the Center before going to bed.

Check out time for boarding is 10am - there is no charge for the day if your dog goes home between 6am and 10am. Dogs remaining after 10am will be charged for day care and are welcome to stay with us until 9pm.