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24 HOUR CHECK IN / CHECK OUT PROCEDURES:
• Pick
Up and Drop off services are available 24 hours a day.
• Regular public business hours are 6 AM-9 PM, 7 days a week. We never close
on holidays.
• Pick up and Drop Off (after 9PM and before 6AM) can be arranged by appointment
only.
• If you are arriving after hours (between 9PM and 6AM) you MUST CALL our
after-hours phone line to reach the overnight staff, who will admit you to
the building. We will give you this phone number when you schedule an after hours
pick-up or drop-off.
• Pick Up (between 9PM and 6AM ) will be charged at the room rate for the
night best suited for your dog, as determined by Metro Dog.
• Late Night Drop Off (after 9PM and before 4AM) is charged at the room
rate for that night. We do not recommend late drop offs for two reasons:
1. Your
dog does not have a chance to play and settle in before being asked to bed down
for the night. This can be a stressful adjustment.
2. You
are paying for the night, which entitles you to use services for the entire day.
Get the most for your money, and help your pup transition to us smoothly. We
always recommend dropping off early on the first day.
• Early Morning Drop Off (between 4AM and 6AM) is $15.
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